The Future Force nationally recognised Certificate III & IV programs are ideal for existing staff members (without prior qualifications) who have been involved in the workforce for around 2-3 years and longer, and who are interested and motivated to participate in training and gain a valuable qualification. The qualifications available are "Certificates III & IV in Transport & Logistics (Warehousing & Storage)” & Certificate III in Transport & Logistics (Logistics Operations).
The content covers the required competency units from the Transport and Logistics training packages. For ease of delivery, these units are clustered into a set of 6 key modules delivered over a timeframe of approximately 15 x 2 hour sessions. The modules are freight forwarding oriented and so extremely relevant to everyday work activities. Examples of the module titles are (although the content may vary dependant upon the qualification):
- International Freight Documentation and Handling
o Receiving goods
o Freight identification and handling requirements
o Underbond movements
o Receival & despatch documentation (incl. AWB’s & B/L’s)
o International transportation
o Principles of consolidation
o Internal & external customers
o Telephone etiquette
o Dealing with dissatisfied customers
o Evaluating customer requirements
o Providing service options
o Quotations / proposals
- Manual Handling and Dangerous Goods
o Basic OH&S – company specific
o Company manual handling policies/procedures
o Dangerous goods awareness – air/sea/hazchem
- International Freight Calculations
o Volume conversion
o Currency conversion
o GST
o Analysing and presenting workplace data
o P&L analysis
o Workplace communication
o Leadership/management styles
o Leading a work based team
o Understanding KPI’s
o The Quality Management System
o Corrective action
o Root cause analysis
The delivery methodology is flexible depending upon the needs of the individual employer, but a typical delivery schedule would be 1 x 2 hour group session per fortnight, with individual assessments taking place on the odd week. That would result in around a 30 week duration. Cost in such a scenario would be $4000 per candidate, partially invoiced at agreed periods during the training. Under certain conditions, the Federal Government through Skills Victoria will fund the full $4000 of the completed training, making the program zero cost to the employer.
